SHOPPING & PAYMENT INFORMATION
Delivery charges for orders from the Online Store?
Orders are delivered safely via our trusted courier service. The costs and delivery times are as follows:
Collections/Pick-up Point: Shop 4, Penny Lane, Wynberg, Cape Town
Collection of orders at our Pick-up Point is of No Charge. We’ll notify you once your order is ready and can be expected in 1-2 days from placing order.
Cape Town & Surrounds
Delivery fee of R60. (*Subject to change depending on size). Delivery can be expected within 2-3 working days from order.
Major Centers (Jhb, Dbn etc)
Delivery fee of R60* (*Subject to change depending on size). Delivery can be expected within 4-5 working days from placing order.
Regional and Other Areas
Delivery fee of R60* (*Subject to change depending on size). Delivery can be expected 4-5 days from placing order.
LARGE ORDERS
The shipping/courier rate will be calculated at checkout based on your location and quantity of items selected.
Is it safe to use my Credit Card on your site?
Absolutely!
Our online store is hosted on WooCommerce, which is rated one of the world’s leading eCommerce platform which allows payments to be safely facilitated via PayFast (www.payfast.co.za), South Africa’s leading payment gateway and Yoco.
PayFast & Yoco are an ultra safe method of payment:
– they are PCI-DSS Level 1 Compliant which means they are compliant of the most rigorous payment safety standard necessary.
– they use extended validation SSL with 256-bit encryption. In basic terms this encryption is safer than most large banks today.
Will my order arrive safely via Courier?
Absolutely! At CannAfrica, we prioritize the safety and security of your order. We partner with a well-established and reputable courier service known for their reliability and professionalism in handling deliveries. Each order is securely packaged in discreet, non-descript packaging to maintain confidentiality and ensure it arrives without issue. Additionally, all shipments are tracked, providing you with peace of mind from dispatch to delivery. Rest assured, every measure is taken to ensure your purchase reaches you safely and discreetly.
Do I receive an invoice for my order?
Yes, you will receive an invoice for every order you place with CannAfrica. Once your order is confirmed, we will send you an invoice via email. This invoice includes detailed information about the products purchased, the total cost, and the payment received. It serves as your proof of purchase and may be useful for your records. If you need a physical copy or have any issues receiving your invoice, please contact our customer service team, and we will be happy to assist you.
Is it legal to purchase cannabis products online, and will I get in trouble?
At CannAfrica, we operate in strict compliance with South African laws regarding the sale and distribution of cannabis products. It is legal to purchase cannabis products online as long as you are of legal age and comply with all local regulations. We ensure that all transactions are conducted within the legal framework, including verifying the age and identity of our customers to prevent illegal sales.
We take every measure to inform and protect our customers, ensuring that your purchase is not only legal but also safe and secure. However, it’s important to familiarize yourself with the cannabis laws specific to your local jurisdiction as regulations can vary. If you have any concerns or need further clarification about the legality of purchasing cannabis products online, please feel free to contact our customer service team.
How are orders packaged?
At CannAfrica, we understand the importance of privacy. Each order is securely packaged in discreet, non-descript packaging to maintain confidentiality and ensure it arrives without issue. Our packaging is designed to protect your purchase while keeping its contents private, so you can feel secure about your order from the moment it leaves our facility to when it arrives at your doorstep.
OTHER INFORMATION
Returns & Cancelation Policy
Cannabis Product Variability: Please note that each cannabis product may vary slightly in appearance and size, especially according to season. The images used on our website are for illustration purposes only. By placing your order, you acknowledge that you are fully aware of the product details as described on our website.
Returns on Cannabis Products: Due to the nature of our products, we are unable to accept returns on cannabis items. If you are not entirely satisfied with the condition of your product upon receipt, please email us a picture of the product, its label, and your reason for dissatisfaction within 24-48 hours of delivery. We will review your case and work with you to resolve the issue.
Cancellation of Cannabis Products: You may cancel your order provided that it has not yet been dispatched from our headquarters. If you need to cancel your order, please contact us immediately to check the status of your order and process the cancellation if possible.
Policy on Compromised Products Upon Arrival: For any products that arrive in a compromised or unusable condition, credits or replacements will only be considered if you report the issue on the day of delivery. Please document the condition of the product upon arrival by sending us an email with detailed descriptions and a digital photo of the affected product on a plain background. Without this documentation, we are unable to offer credit or a replacement.
Cancellation of Non-Cannabis Items (Accessories, Apparel, etc.): Once your order for non-cannabis items has been processed, canceling or changing your order can be extremely difficult. If you must cancel or change your order and it’s within 3 hours after placing it, please email us at support@budking.co.za. We will assess the situation and inform you of the possible solutions.
Can I gift a product?
Yes, you can gift a product from CannAfrica to someone else! When placing your order, simply enter the recipient’s delivery details in the shipping address section. Please ensure that the recipient is of legal age to receive cannabis products and is aware of the delivery, as we may require age verification upon delivery.
If you would like to include a personalized message with your gift, please mention this in the order notes, or contact our customer service team, and we will be happy to accommodate your request.
What should I do if I receive a damaged or wrong product?
If you receive a product that is damaged or not what you ordered, please contact us immediately. We ask that you report the issue within 24-48 hours of delivery by sending us an email with detailed descriptions and a digital photo of the damaged or incorrect product. This documentation is essential for us to assist you effectively.
Please include in your email:
- A clear description of the issue.
- A digital photo of the product showing the damage or the incorrect item received.
- Your order number and contact information.
Upon receiving your email, we will review the details and get in touch with you to resolve the issue as quickly as possible, whether that involves sending a replacement or processing a refund.